Pet Care Client Experience Lead

Banfield Pet Hospital; Garland (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient hospital experience. You will support the veterinary team, promote Optimum Wellness Plans, and help educate clients on preventive care.

The role emphasizes exceptional service, accurate documentation, and smooth front-desk operations to maximize client satisfaction and repeat visits.

Qualifications

• Fluent English communication
• Ability to multi-task and stay organized
• Strong written and verbal communication skills
• Keeps clients informed and educated about pet health
• Demonstrates problem-solving and critical thinking

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. and promote hospital services to maximize client and pet flow.
• Direct the flow of clients and pets to ensure superior care and productivity.
• Educate clients about wellness plans, preventive care and hospital services.
• Assist with documentation, input pet data, and ensure prompt service.
• Handle invoicing, prescriptions, and scheduling while maintaining accurate balances.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient hospital experience. You will support the veterinary team, promote Optimum Wellness Plans, and help educate clients on preventive care.

The role emphasizes exceptional service, accurate documentation, and smooth front-desk operations to maximize client satisfaction and repeat visits.