Pet Care Experience Coordinator

Banfield Pet Hospital; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital in West Palm Beach is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver friendly, efficient service in a welcoming environment.

You will educate clients on wellness plans and services, handle registrations and records, and help schedule appointments while maintaining accurate balances and invoices.

Qualifications

• Leadership and interpersonal skills required for team coordination.
• Strong customer service orientation with the ability to educate clients.
• Ability to work with a diverse client base and pets in a fast-paced hospital.

Responsibilities

• Live and promote hospital standards while guiding clients and pets through the visit.
• Maximize patient flow and support the veterinary team for productive, efficient care.
• Provide professional, friendly service, welcoming clients and pets and ensuring comfort in the hospital.
• Educate clients about wellness plans, preventative care, and hospital services.
• Assist with intake, records entry, invoices, prescriptions, retail items, and appointment scheduling.

Skills

Leadership

Customer Focus

Peer

Job description

Banfield Pet Hospital in West Palm Beach is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver friendly, efficient service in a welcoming environment.

You will educate clients on wellness plans and services, handle registrations and records, and help schedule appointments while maintaining accurate balances and invoices.