Pet Care Client Experience Lead

Banfield Pet Hospital; Beaverton (OR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with match

Student Debt Relief (Vet)

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Job summary

Banfield Pet Hospital in Beaverton, OR is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver friendly, efficient service. You will greet clients, collect pet information, schedule appointments, process invoices, and promote Optimum Wellness Plans and retail items.

Requires a high school diploma, 1 year of related experience, and excellent English communication.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old.
• One year related experience required.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Service

Communication Skills

Multitasking

Time Management

Attention to detail

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in Beaverton, OR is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver friendly, efficient service. You will greet clients, collect pet information, schedule appointments, process invoices, and promote Optimum Wellness Plans and retail items.

Requires a high school diploma, 1 year of related experience, and excellent English communication.