Pet Hospital Client Experience Coordinator

Medical Management International, Inc.; Murfreesboro (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team and educate clients on wellness plans. You will greet clients, manage records, and help schedule appointments with a friendly, efficient approach that encourages repeat visits.

This role emphasizes excellent English communication, strong organizational abilities, and the capacity to multi-task in a dynamic pet-care environment. Weekend hours may be required.

Qualifications

• Fluent in English with strong written and verbal communication.
• High school diploma or equivalent preferred.
• Ability to multi-task and stay organized in a busy hospital.
• Comfort with basic computer software and data entry.

Responsibilities

• Manage client and pet flow through the hospital efficiently.
• Promote services and educate clients about wellness plans.
• Provide friendly, professional service and improve client satisfaction.
• Assist with documentation, pet records and invoicing tasks.
• Support the veterinary team to maximize productivity.
• Answer and route calls, schedule appointments and follow up.
• Maintain a welcoming, clean and organized reception area.
• Uphold company policies and safety procedures.

Skills

Customer Focus

Communication Skills

Multi-tasking

Organizational ability

Problem Solving

English Proficiency

Computer Literacy

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team and educate clients on wellness plans. You will greet clients, manage records, and help schedule appointments with a friendly, efficient approach that encourages repeat visits.

This role emphasizes excellent English communication, strong organizational abilities, and the capacity to multi-task in a dynamic pet-care environment. Weekend hours may be required.