Pet Care Client Services Coordinator

A Caring Doctor, P.C.; Gresham (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Student Debt Relief Program (Full-Time

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education

Wellness programs

Job summary

Banfield in Oregon (Gresham) is seeking a Client Service Coordinator to drive client and pet flow through the hospital, support the veterinary team, and foster a welcoming, efficient environment.

You will educate clients about Optimum Wellness Plans, handle intake and documentation, process invoices and prescriptions, and ensure accurate balances while upholding Banfield's Five Principles.

Qualifications

• Fluent in English with strong written and verbal communication.
• Ability to guide clients and coordinate care for pets.
• Demonstrates professionalism and customer-focused service.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Ensure welcoming, efficient client flow and excellent service.
• Educate clients about wellness plans and veterinary services.
• Handle client documentation, pet history, and ID procedures.
• Provide instructions, invoices, prescriptions, and appointments.
• Maintain accurate balances and opening/closing procedures.
• Perform administrative functions as needed.
• Support team with compassionate client interactions.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield in Oregon (Gresham) is seeking a Client Service Coordinator to drive client and pet flow through the hospital, support the veterinary team, and foster a welcoming, efficient environment.

You will educate clients about Optimum Wellness Plans, handle intake and documentation, process invoices and prescriptions, and ensure accurate balances while upholding Banfield's Five Principles.