Pet Care Client Services Coordinator

Banfield Pet Hospital; West Linn (OR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

Student debt relief program

Paid time off and holidays

Life Insurance (company-paid)

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and patient flow, ensuring a welcoming and efficient hospital experience. You will support the veterinary team by coordinating appointments, guiding clients through care options, and handling documentation and payments.

Ideal candidates excel in communication, multitask in a busy environment, and demonstrate a strong commitment to client service and preventive care education.

Qualifications

• Leadership and teamwork to drive patient flow and client care.
• Excellent written and verbal communication for clients and colleagues.
• Strong client service orientation with a respectful, welcoming approach.
• Organizational discipline to manage multiple tasks and adjust to busy periods.
• Problem solving to translate clinical needs into practical workflows.
• Numerical competence for basic financial tasks and measurements.
• Ability to multitask in a fast-paced veterinary hospital environment.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize team productivity.
• Promote hospital services and guide clients to appropriate care paths.
• Educate clients about wellness plans and preventive care.
• Assist with documentation, pet records, and discharge instructions.
• Handle invoices, scheduling, and retail item sales.
• Support opening/closing procedures and financial accuracy.

Skills

Leadership

Communication skills

Client service

Organizational ability

Problem solving

Mathematical ability

Multi-tasking

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and patient flow, ensuring a welcoming and efficient hospital experience. You will support the veterinary team by coordinating appointments, guiding clients through care options, and handling documentation and payments.

Ideal candidates excel in communication, multitask in a busy environment, and demonstrate a strong commitment to client service and preventive care education.