Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Bellingham (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, promote wellness plans, and support a friendly, efficient hospital environment. You will greet clients, enter pet information, and help ensure prompt service while educating families about pet health.

The role emphasizes exceptional service, accurate record keeping, and collaboration with the veterinary team to maximize productivity and client satisfaction.

Qualifications

• Customer service experience in a fast-paced setting.
• Ability to manage client flow and scheduling.
• Excellent communication and interpersonal skills.
• Willingness to promote wellness plans and hospital services.
• Basic clerical tasks including data entry and checkout.

Responsibilities

• Greet clients and pets and coordinate check-in/out.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist with appointments, invoices, and prescriptions per vet instruction.
• Process documentation and maintain accurate pet records.
• Support the veterinary team to maximize productivity.

Skills

Client service

Communication

Retail sales

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, promote wellness plans, and support a friendly, efficient hospital environment. You will greet clients, enter pet information, and help ensure prompt service while educating families about pet health.

The role emphasizes exceptional service, accurate record keeping, and collaboration with the veterinary team to maximize productivity and client satisfaction.