Client Experience Coordinator — Veterinary Hospital

Banfield Pet Hospital; Portland (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth

Student Debt Relief for Full-Time DVMs

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Job summary

Banfield Pet Hospital in Portland, OR is seeking a Client Service Coordinator to manage the smooth flow of clients and pets, support the veterinary team, and ensure exceptional client care. You will greet clients, obtain necessary information, and coordinate appointments while promoting wellness services and products.

The role emphasizes friendly communication, accuracy in documentation, and a welcoming hospital environment that encourages client loyalty and repeat visits.

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task and manage multiple tasks efficiently.
• Customer service skills required.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity of the veterinary team.
• Assist with invoicing, scheduling, and dispensing as directed by the veterinarian.
• Promote hospital services and Optimum Wellness Plans to clients to encourage visits and referrals.
• Provide friendly, professional service and ensure clients and pets are comfortable in the hospital.

Skills

Fluent English

Client service

Communication

Time management

Multi-tasking

Job description

Banfield Pet Hospital in Portland, OR is seeking a Client Service Coordinator to manage the smooth flow of clients and pets, support the veterinary team, and ensure exceptional client care. You will greet clients, obtain necessary information, and coordinate appointments while promoting wellness services and products.

The role emphasizes friendly communication, accuracy in documentation, and a welcoming hospital environment that encourages client loyalty and repeat visits.