Pet Hospital Client Experience Coordinator

MARS Veterinary; Ellicott City (MD); On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

401(k) and Roth with company match

Paid Time Off and Holidays

Life Insurance

Disability coverage

Mental health resources

Education allowance

Wellness programs

Employee discounts

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator to drive the flow of clients and pets through the veterinary hospital, coordinating care and improving productivity while delivering friendly and informative service.

You will educate clients about optimal wellness plans, preventative care, and hospital services, handle client documentation, and assist with billing, appointments, and retail products.

Qualifications

• Leadership and customer-focused mindset essential for coordinating client and pet flow.
• Excellent written and verbal communication with clients and team members.
• Strong organizational and time-management abilities to handle multiple tasks.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and guide clients and pets to ensure quality care.
• Educate clients about wellness plans, preventive care and hospital services.
• Assist clients with documentation, pet information, and invoices, and schedule appointments.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem solving

Client service skills

Listening

Job description

Medical Management International, Inc. is seeking a Client Service Coordinator to drive the flow of clients and pets through the veterinary hospital, coordinating care and improving productivity while delivering friendly and informative service.

You will educate clients about optimal wellness plans, preventative care, and hospital services, handle client documentation, and assist with billing, appointments, and retail products.