Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Mount Pleasant (SC); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance

Disability

FSA

HSA

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring excellent service and productive veterinary teams. You will greet and guide clients, assist with check-in/out, and promote wellness services, while maintaining accurate records and coordinating appointments.

The role requires fluent English, strong interpersonal skills, and the ability to multi-task in a fast-paced hospital setting.

Qualifications

• Ability to multi-task—manages multiple tasks at one time with accuracy.
• Reads, writes and speaks fluent English with proper grammar and vocabulary.
• Goes beyond basics to ensure client satisfaction and smooth hospital flow.
• Strong organizational skills to turn chaos into order.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Recruit new clients by promoting services and routing flow for max productivity.
• Maximize pets seen by keeping a productive hospital environment.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about wellness plans, preventative care and services.
• Assist clients with documentation, pet data entry, and history in the computer.
• Dispense prescriptions per vet instructions and schedule appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct necessary administrative functions and other duties as assigned.

Skills

Client service

Communication

Multi-tasking

Time management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring excellent service and productive veterinary teams. You will greet and guide clients, assist with check-in/out, and promote wellness services, while maintaining accurate records and coordinating appointments.

The role requires fluent English, strong interpersonal skills, and the ability to multi-task in a fast-paced hospital setting.