Pet Care Client Experience Coordinator

Banfield Pet Hospital; Superior (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Student Debt Relief Program

Paid Time Off

Dental & Vision Insurance

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to drive the client and pet flow through the hospital. You will maximize the veterinary team's productivity, ensure clear communication with clients and associates, and coordinate care in a welcoming and efficient environment.

You will influence client return and referrals. Responsibilities include promoting hospital services, educating clients about Optimum Wellness Plans and preventive care, and managing

Qualifications

• Reads, writes and speaks fluent English, using proper grammar and vocabulary.
• Experience in customer service preferred.
• Ability to multi-task and manage multiple duties in a fast-paced setting.

Responsibilities

• Guide the flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional service to clients and patients.
• Educate clients about wellness plans, preventive care, and hospital services.
• Assist incoming clients with documentation, pet history, and identification.
• Process instructions, invoices, prescriptions, and retail products; schedule future appointments.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Customer Focus

Communication

Organization

Problem Solving

Client Service

Teamwork

Attention to Detail

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to drive the client and pet flow through the hospital. You will maximize the veterinary team's productivity, ensure clear communication with clients and associates, and coordinate care in a welcoming and efficient environment.

You will influence client return and referrals. Responsibilities include promoting hospital services, educating clients about Optimum Wellness Plans and preventive care, and managing