Pet Care Client Experience Coordinator

Banfield Pet Hospital; Louisville (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief Program

Job summary

Banfield Pet Hospital is hiring a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure excellent client communication in a welcoming hospital environment.

You will promote wellness plans, assist with check-in/check-out, and help with appointments while maintaining accurate records and delivering exceptional service to clients and their pets.

Qualifications

• Fluent English with strong written and verbal communication skills.
• Ability to multi-task in a fast-paced hospital environment.
• Experience in customer service preferred.
• Willingness to work weekends and evenings.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and routing clients and pets for optimal care.
• Maximize pets seen by maintaining a productive, efficiently run hospital.
• Provide professional, efficient and exceptional service at all times; educate clients about pet health.
• Assist clients with documentation, pet history, and scheduling.

Skills

Customer Focus

Communication Skills

Time Management

Organizational Ability

Client Service Skills

Listening

Education

High School Diploma

Job description

Banfield Pet Hospital is hiring a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure excellent client communication in a welcoming hospital environment.

You will promote wellness plans, assist with check-in/check-out, and help with appointments while maintaining accurate records and delivering exceptional service to clients and their pets.