Pet Care Client Experience Coordinator

A Caring Doctor (Texas), P.C.; Windcrest (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow, ensuring welcoming service while supporting the veterinary team. You will help maximize productivity and ensure accurate documentation, client communication, and efficient hospital operations.

The role emphasizes exceptional customer service, coordination of visits, and education on wellness plans and preventive care within a busy hospital environment.

Qualifications

• Fluent English, strong written and verbal communication.
• Organizational skills; turn chaos into order.
• Problem solving and practical solutions.
• Client service oriented with courteous service.
• Ability to multi-task and manage multiple tasks.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Educate clients about wellness plans, preventive care and services.
• Assist with documentation, pet history in the computer and identification processes.
• Provide invoices, prescriptions, and scheduling of future appointments.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Multitasking

Problem Solving

Client Service Skills

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow, ensuring welcoming service while supporting the veterinary team. You will help maximize productivity and ensure accurate documentation, client communication, and efficient hospital operations.

The role emphasizes exceptional customer service, coordination of visits, and education on wellness plans and preventive care within a busy hospital environment.