Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Boca Raton (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Student Debt Relief Program

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive smooth client and pet flow through the hospital. You will support the veterinary team, greet clients, and educate them on wellness plans while maintaining accurate records and scheduling future visits.

The role emphasizes exceptional customer service, multi-tasking, and effective communication in a fast-paced clinical environment within Banfield's wellbeing model.

Qualifications

• Fluent English communication (spoken and written).
• Strong client service orientation and interpersonal skills.
• Ability to educate clients about wellness plans and hospital services.

Responsibilities

• Manage client and pet flow to maximize productivity.
• Provide friendly, efficient service and accurate documentation.
• Enter pet information, process invoices, and schedule follow-ups.

Skills

Client service

Communication skills

Bilingual English

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive smooth client and pet flow through the hospital. You will support the veterinary team, greet clients, and educate them on wellness plans while maintaining accurate records and scheduling future visits.

The role emphasizes exceptional customer service, multi-tasking, and effective communication in a fast-paced clinical environment within Banfield's wellbeing model.