Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Danville (CA); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and Roth plans

Life Insurance

Disability Insurance

Flexible Spending Accounts

HSA

Paid Time Off & Holidays

Parental Leave

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure warm, professional client interactions. The role emphasizes wellbeing plans education, scheduling, and accurate records management.

You will support a friendly, efficient hospital environment, promote services, and assist with front-desk duties while upholding Banfield's customer service standards.

Qualifications

• Fluent English, strong written and verbal communication.
• Ability to multi-task and manage multiple clients and pets.
• Commitment to high-quality patient care and client service.
• Understanding of preventative care and Optimum Wellness Plans.

Responsibilities

• Greet and guide clients and pets, ensuring a welcoming hospital flow.
• Educate clients about wellness plans, vaccines and services.
• Assist with invoices, prescriptions and scheduling.
• Maintain accurate client and pet records and assist with daily operations.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitasking

Fluent English

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure warm, professional client interactions. The role emphasizes wellbeing plans education, scheduling, and accurate records management.

You will support a friendly, efficient hospital environment, promote services, and assist with front-desk duties while upholding Banfield's customer service standards.