Pet Care Client Experience Coordinator

Banfield Pet Hospital; Littleton (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Banfield Pet Hospitals in Littleton, CO is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize the veterinary team's productivity, while delivering a friendly, efficient experience.

You will educate clients about Optimum Wellness Plans, assist with check-in and check-out, and help schedule appointments, ensuring accurate records and outstanding client service in a fast-paced environment.

Qualifications

• Leadership and customer-focused competencies essential for coordinating client flow.
• Strong communication and relationship-building abilities for client and team interactions.
• Ability to multi-task and manage time effectively in a busy hospital setting.

Responsibilities

• Live and exemplify Banfield's Five Principles.
• Recruit new clients and route clients/pets for optimal care and productivity.
• Educate clients about wellness plans and hospital services.
• Assist clients with documentation, invoicing, prescriptions, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals in Littleton, CO is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize the veterinary team's productivity, while delivering a friendly, efficient experience.

You will educate clients about Optimum Wellness Plans, assist with check-in and check-out, and help schedule appointments, ensuring accurate records and outstanding client service in a fast-paced environment.