Pet Care Client Experience Coordinator

Banfield Pet Hospital; Littleton (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance and Dental

Vision Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off

Wellbeing Resources

Job summary

Banfield Pet Hospital in Littleton, CO is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity of the veterinary team, and maintain friendly, efficient service that encourages return visits.

The CSC provides front-desk support, assists with documentation, educates clients about wellness plans, and helps schedule appointments while handling payments and retail transactions.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Communication Skills

Multi-tasking

Integrity

Time Management

Organizational Skills

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in Littleton, CO is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity of the veterinary team, and maintain friendly, efficient service that encourages return visits.

The CSC provides front-desk support, assists with documentation, educates clients about wellness plans, and helps schedule appointments while handling payments and retail transactions.