Pet Care Client Experience Coordinator

Banfield Pet Hospital; Dallas (TX); In loco; USD 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Medical, Dental, Vision

401(k) and retirement plans

Paid time off

Wellbeing resources

Life insurance

Disability insurance

Flexible spending accounts

Parental leave

Continuing education allowance

Employee discounts

Descrizione del lavoro

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming experience. The role focuses on promoting hospital services, maintaining accurate records, and delivering superior client care.

Responsibilities include guiding clients, educating them about Optimum Wellness Plans, and assisting with appointments and invoices while maintaining a positive, efficient environment.

Competenze

• Leadership and customer-focused capabilities essential for guiding client flow.
• Strong communication and listening skills for accurate information exchange.
• Ability to educate clients about health services and wellness plans.

Mansioni

• Direct client and pet flow to maximize hospital productivity.
• Provide exceptional service and welcoming experience for clients and pets.
• Explain wellness plans and hospital services to clients and schedule follow-ups.

Conoscenze

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descrizione del lavoro

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming experience. The role focuses on promoting hospital services, maintaining accurate records, and delivering superior client care.

Responsibilities include guiding clients, educating them about Optimum Wellness Plans, and assisting with appointments and invoices while maintaining a positive, efficient environment.