Pet Care Client Experience Coordinator

Medical Management International, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plan

Student Debt Relief (Full-Time DVMs)

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service that encourages visits and referrals. You will welcome clients and pets, educate them on wellness plans, schedule appointments and assist with documentation and billing.

Located in a hospital setting, you will uphold Banfield's Five Principles of quality, responsibility, mutuality, efficiency and freedom while delivering top-tier client care

Qualifications

• Leadership and customer focus required to drive client flow and service quality.
• Excellent written and verbal communication, with strong interpersonal skills.
• Ability to multi-task and manage multiple requests in a hospital setting.
• Familiarity with preventive care concepts and Optimum Wellness Plans (OWPs).
• Strong problem solving and organizational abilities to keep chaos orderly.

Responsibilities

• Live by the Five Principles and promote hospital services to new clients.
• Recruit clients and route client/pet flow to maximize productivity.
• Educate clients about wellness plans, preventative care, and hospital services.
• Assist with documentation, pet records, and invoicing; schedule appointments.
• Provide exceptional service, ensuring clients and pets are comfortable.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service that encourages visits and referrals. You will welcome clients and pets, educate them on wellness plans, schedule appointments and assist with documentation and billing.

Located in a hospital setting, you will uphold Banfield's Five Principles of quality, responsibility, mutuality, efficiency and freedom while delivering top-tier client care