Pet Care Experience Coordinator

Medical Management International, Inc.; Colorado Springs (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, educate on wellness plans, and support a friendly, efficient hospital environment. You will assist with documentation, scheduling, and ensuring accurate records while delivering exceptional customer service in English.

The role requires multitasking, strong communication, and reliable teamwork in a fast-paced veterinary setting.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience with customer service preferred.
• Strong communication and organizational skills are required.

Responsibilities

• Drive client and pet flow through the hospital and promote services.
• Educate clients about wellness plans and hospital offerings.
• Assist incoming clients with documentation and pet data entry.
• Provide instructions and invoices to outgoing clients and schedule visits.
• Maintain accurate financial records and handle opening/closing procedures.

Skills

Customer focus

Communication skills

Multitasking

Time management

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

CRM software

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, educate on wellness plans, and support a friendly, efficient hospital environment. You will assist with documentation, scheduling, and ensuring accurate records while delivering exceptional customer service in English.

The role requires multitasking, strong communication, and reliable teamwork in a fast-paced veterinary setting.