Pet Care Experience Coordinator

A Caring Doctor (Texas), P.C.; Little Elm (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize productivity, and ensure excellent communication with clients and associates. The role encourages visits, educates clients about pet health, and coordinates care in a welcoming, efficient hospital environment.

The position involves promoting Optimum Wellness Plans, processing documentation, handling pet histories, and guiding clients from check-in to check-out with thorough invoicing and

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned
• The pay range for this role is $15.39 - $19.67 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize productivity, and ensure excellent communication with clients and associates. The role encourages visits, educates clients about pet health, and coordinates care in a welcoming, efficient hospital environment.

The position involves promoting Optimum Wellness Plans, processing documentation, handling pet histories, and guiding clients from check-in to check-out with thorough invoicing and