Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Nanuet (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement plans (401k & Roth)

Student debt relief program

Paid time off

Mental health resources

Disability insurance

HSA/FSA

Parental leave

Continuing education allowance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize the veterinary team's productivity. You will ensure clear communication with clients and associates, welcome clients, and educate them about pet health and wellness plans.

In this role, you will assist with admissions and documentation, process invoices, sell retail products, and schedule follow-up appointments, while maintaining accurate balances and providing

Qualifications

• Experience in client-facing veterinary or healthcare settings preferred.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Knowledge of OWPs and preventive care a plus.
• Attention to detail and strong organizational skills.

Responsibilities

• Promote hospital services and route clients and pets efficiently.
• Educate clients about Optimum Wellness Plans and pet health needs.
• Handle intake, enter patient information, and manage records.
• Process invoices, sell retail items, and schedule future visits.
• Maintain accurate balances and perform opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize the veterinary team's productivity. You will ensure clear communication with clients and associates, welcome clients, and educate them about pet health and wellness plans.

In this role, you will assist with admissions and documentation, process invoices, sell retail products, and schedule follow-up appointments, while maintaining accurate balances and providing