Pet Care Client Concierge

A Caring Doctor, P.C.; Medford (OR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, ensure top service, and support the veterinary team with efficient operations. The role emphasizes greeting clients, guiding wellness discussions, and maintaining accurate pet records.

Strong communication and organizational skills are essential, with a focus on customer service excellence, teamwork, and adaptability in a busy clinical environment. Weekend/evening hours may be required.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, ensure top service, and support the veterinary team with efficient operations. The role emphasizes greeting clients, guiding wellness discussions, and maintaining accurate pet records.

Strong communication and organizational skills are essential, with a focus on customer service excellence, teamwork, and adaptability in a busy clinical environment. Weekend/evening hours may be required.