Pet Care Client Concierge

A Caring Doctor (Minnesota), P.A.; Beavercreek (OH); On-site; USD 2,066,400 - 2,574,734; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) match

Student debt relief

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming and efficient experience. You will support the veterinary team and promote wellness plans while handling client education and appointment scheduling.

The role emphasizes top-tier client service, teamwork, and adherence to the hospital's Five Principles. Weekend/evening availability is required, with opportunities for growth within Banfield's network.

Qualifications

• Reads, writes and speaks fluent English; excellent written and verbal communication.
• Organizational approach; turns confusion into order.
• Strong problem solving to translate issues into practical solutions.
• Client service mindset; delivers attentive, courteous service.
• Able to follow instructions and provide clear directions.

Responsibilities

• Live the Five Principles in daily work and team interactions.
• Recruit new clients by promoting hospital services and routing clients for optimal care.
• Maximize the number of pets seen by the hospital through efficient operations.
• Provide professional service, educate clients about pet health and wellness plans.
• Assist clients with documentation, pet data entry, and scheduling appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming and efficient experience. You will support the veterinary team and promote wellness plans while handling client education and appointment scheduling.

The role emphasizes top-tier client service, teamwork, and adherence to the hospital's Five Principles. Weekend/evening availability is required, with opportunities for growth within Banfield's network.