Veterinary Client Services Concierge

MARS Veterinary; Rockville (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure welcoming, informative service. You will educate clients on wellness plans and health needs while maintaining accurate records and scheduling.

The role requires strong communication, multitasking, and a patient-centered approach. Weekend/evening shifts are common, with a focus on excellent client experiences and team collaboration.

Qualifications

• Fluent English communication, both written and spoken.
• Strong client service orientation and problem solving.
• Experience in a veterinary/hospital setting is a plus.

Responsibilities

• Live and exemplify the Five Principles within self and team.
• Promote hospital services and route flow of clients/pets for efficiency.
• Maximize pet visits through a productive hospital workflow.
• Provide exceptional service and educate clients on pet health.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist clients with documentation, pet records, IDs, and scheduling.
• Provide instructions, invoices, prescriptions, and retail sales.
• Manage finances with accurate balances and opening/closing procedures.
• Perform necessary administrative functions.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

18+ years old (radiography requirement)

Medical background preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure welcoming, informative service. You will educate clients on wellness plans and health needs while maintaining accurate records and scheduling.

The role requires strong communication, multitasking, and a patient-centered approach. Weekend/evening shifts are common, with a focus on excellent client experiences and team collaboration.