Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; Newtown Square (Delaware County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a personable Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, guiding pets to exam rooms, and delivering exceptional service while supporting our mission of prioritizing pet health and client satisfaction.

Key responsibilities include scheduling, follow-ups, explaining fees, processing payments, recommending products/services, and educating clients on basic pet care.

Qualifications

• Experience in customer service roles.
• Greet visitors and guide clients with professionalism.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet visitors and answer telephones.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on pet care and husbandry.

Skills

Customer service

Scheduling

Telephone skills

Interpersonal skills

Job description

VCA Animal Hospitals is seeking a personable Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, guiding pets to exam rooms, and delivering exceptional service while supporting our mission of prioritizing pet health and client satisfaction.

Key responsibilities include scheduling, follow-ups, explaining fees, processing payments, recommending products/services, and educating clients on basic pet care.