Pet Care Concierge & Client Services Pro

Pet Services of Washington, P.S.; Centreville (VA); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid vacation/sick days

401(k)

Generous employee pet discounts

Descrizione del lavoro

VCA Animal Hospitals is seeking a Client Service Representative to greet clients and manage appointments while delivering exceptional care for pets and their families. You will explain services, process payments, and support the team with accurate records and a clean, welcoming front desk environment.

The role emphasizes friendly communication, reliability, and a positive attitude to uphold our high standards of client service.

Competenze

• Experience delivering friendly, professional service to clients and their pets.
• Ability to explain services and fees clearly and handle payments accurately.
• Strong communication and organizational skills to manage schedules and records.

Mansioni

• Greet clients, answer phones, and guide pets to examination rooms.
• Schedule and confirm appointments and follow up with clients.
• Explain fees and process payments; upsell relevant products and services.
• Maintain medical records, charts, and correspondence; keep front desk tidy.

Conoscenze

Customer service

Communication

Team player

Strumenti

CRM software

Descrizione del lavoro

VCA Animal Hospitals is seeking a Client Service Representative to greet clients and manage appointments while delivering exceptional care for pets and their families. You will explain services, process payments, and support the team with accurate records and a clean, welcoming front desk environment.

The role emphasizes friendly communication, reliability, and a positive attitude to uphold our high standards of client service.