Pest Services Ops Manager – Field & Training

Rentokil Terminix; Pensacola (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation and floating holidays

Company-paid holidays

Job summary

Rentokil Terminix in Pensacola, FL is seeking a leader to oversee technician recruiting, training, and accountability to maximize staff success and service quality. You will drive retention, staffing levels, and branch performance while ensuring regulatory compliance and safety.

The role requires strong problem solving, leadership, and communication skills, plus the ability to manage scheduling and inventory, with occasional staffing gaps and peak-season demands.

Qualifications

• Adept at problem solving with practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math for sales/service calculations.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance (ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently.
• Ensure safety standards are met and operations comply with regulations.
• Monitor and maintain inventory of pest/termite control and home services products.

Skills

Problem solving

Leadership

Math aptitude

Communication

Rapport building

Education

High school diploma or GED

Job description

Rentokil Terminix in Pensacola, FL is seeking a leader to oversee technician recruiting, training, and accountability to maximize staff success and service quality. You will drive retention, staffing levels, and branch performance while ensuring regulatory compliance and safety.

The role requires strong problem solving, leadership, and communication skills, plus the ability to manage scheduling and inventory, with occasional staffing gaps and peak-season demands.