Pest Services Customer Care Specialist

Rollins, Inc.; San Antonio (TX); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity for professional growth

Friendly work environment

Employee referral bonuses

Growth and recognition

Job summary

HomeTeam Pest Defense in San Antonio, TX is seeking a Customer Service Representative to deliver positive customer experiences and support service scheduling.

You will answer questions, research problems, resolve issues, schedule services using Route Point, collect and reconcile payments, and maintain accurate customer files. The position offers competitive pay and comprehensive benefits.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication skills

Basic computer skills

Telephone systems

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in San Antonio, TX is seeking a Customer Service Representative to deliver positive customer experiences and support service scheduling.

You will answer questions, research problems, resolve issues, schedule services using Route Point, collect and reconcile payments, and maintain accurate customer files. The position offers competitive pay and comprehensive benefits.