Customer Experience Specialist | Growth & Benefits

HomeTeam Pest Defense, Inc.; San Antonio (TX); Vor Ort; USD 35.000 - 37.000; Vollzeit

Benefits dieser Stelle

Competitive pay

$35K-$37K Annually

Comprehensive benefits package

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Recognition for a job well done

Zusammenfassung

HomeTeam Pest Defense, Inc. in San Antonio, TX is hiring a Customer Service Representative to deliver a delightful experience to every customer. We emphasize a people-first culture with tools, support, and training for success.

The role involves providing information to prospects, scheduling pest-related services, handling inquiries, resolving billing questions, and maintaining accurate customer records. This position offers a comprehensive benefits package and opportunities for growth.

Qualifikationen

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Aufgaben

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system

Kenntnisse

Customer service

Telephone handling

Computer basics

Communication skills

Ausbildung

High School Diploma or GED

Jobbeschreibung

HomeTeam Pest Defense, Inc. in San Antonio, TX is hiring a Customer Service Representative to deliver a delightful experience to every customer. We emphasize a people-first culture with tools, support, and training for success.

The role involves providing information to prospects, scheduling pest-related services, handling inquiries, resolving billing questions, and maintaining accurate customer records. This position offers a comprehensive benefits package and opportunities for growth.