Customer Experience Specialist — Pest Defense

Clark Pest Control; Longwood (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

$17.50 Hourly

Comprehensive benefits package

Company paid life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Scholarship awards

Professional growth opportunities

Friendly work environment

Employee referral bonuses

Industry leader reputation

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Florida. The role supports customers by delivering positive experiences, answering questions, scheduling pest service, and processing payments.

You’ll use Route Point software and maintain accurate records, with a focus on customer satisfaction and timely issue resolution. The position offers a competitive hourly wage of $17.50, comprehensive benefits, and opportunities for growth within a stable, industry-leading company.

Qualifications

• 1 year of customer service experience or entry level customer service skills.
• Basic computer knowledge and familiarity with company phone features.
• Must be 18 years or older with HS diploma or GED.

Responsibilities

• Provide positive customer experiences that influence continued service and upsells.
• Answer questions, research problems, resolve issues, and provide pricing (non-termite).
• Schedule services and close for customers; update notes in the system.
• Interact with customers/prospects using Route Point software; print and review service tickets.
• Calm and diffuse angry customers; escalate inquiries to managers as needed.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Florida. The role supports customers by delivering positive experiences, answering questions, scheduling pest service, and processing payments.

You’ll use Route Point software and maintain accurate records, with a focus on customer satisfaction and timely issue resolution. The position offers a competitive hourly wage of $17.50, comprehensive benefits, and opportunities for growth within a stable, industry-leading company.