Customer Experience Specialist – Pest Defense

HomeTeam Pest Defense, Inc.; Sandston (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dentl

401(k) with company match up to 6%

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative to help provide positive experiences for customers and support for internal teams. You will use friendly, professional communication to ensure satisfaction and accurate service delivery.

You will handle inquiries, schedule pest-control services using Route Point, assist with pricing and billing questions, and follow up with customers to maintain loyalty in a fast-paced, growth-oriented workplace.

Qualifications

• 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication skills

Computer literacy

Phone system familiarity

Education

High School Diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative to help provide positive experiences for customers and support for internal teams. You will use friendly, professional communication to ensure satisfaction and accurate service delivery.

You will handle inquiries, schedule pest-control services using Route Point, assist with pricing and billing questions, and follow up with customers to maintain loyalty in a fast-paced, growth-oriented workplace.