Pest Defense Customer Experience Specialist

Northwest Exterminating; Myrtle Beach (SC); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Life insurance

401(k) match

Stock purchase plan

Paid time off

Employee discounts

Tuition reimbursement

Scholarship awards

Career advancement

Recognition

Friendly environment

Referral bonuses

Professional growth

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver exceptional, friendly support to customers and prospects. You will schedule pest-related services, answer questions, and resolve issues, using Route Point and internal systems to ensure accurate information and smooth transactions.

The role emphasizes courteous communication, payment processing, and escalation when needed, supporting a high standard of service in a fast-paced environment.

Qualifications

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Collect and reconcile payments received by technicians.
• Escalate appropriate inquiries or problems to managers.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma or GED

Tools

Route Point

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver exceptional, friendly support to customers and prospects. You will schedule pest-related services, answer questions, and resolve issues, using Route Point and internal systems to ensure accurate information and smooth transactions.

The role emphasizes courteous communication, payment processing, and escalation when needed, supporting a high standard of service in a fast-paced environment.