Customer Success Specialist - Pest Control & Scheduling

Preventive Pest Control; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Preventive Pest Control is seeking a friendly Customer Service Representative to respond to inquiries, assist customers with scheduling, and provide an exceptional service experience. You will handle calls, emails, and in-person visits with empathy and accuracy.

Key tasks include updating account information, processing payments, coordinating pest control appointments, and sharing pricing and service details. Training on pest control products will be provided.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly demeanor.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer skills for data entry and CRM usage.
• Willing to train on pest control services and products.

Responsibilities

• Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
• Make outbound calls to schedule appointments and collect payments.
• Ensure customer account information is up-to-date.
• Create records of customer interactions and follow up to ensure all questions have been asked.
• Respond promptly and courteously to customer inquiries via phone, email, and in person.
• Schedule pest control services and coordinate appointments with customers.
• Provide information about our pest control services, pricing, and procedures.
• Address customer concerns or issues with empathy and professionalism.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with the pest control team to ensure efficient service delivery.
• Upsell additional services or products based on customer needs.
• Stay informed about pest control industry trends and company offerings.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Keep track of customer accounts and make updates with new account information as necessary
• Identify common customer issues and bring them to the attention of the team
• Respond to customer inquiries, product and service questions, and customer complaints
• Regularly meet with sales lead to receive the newest service and product knowledge

Skills

Excellent communication

Customer service orientation

Multitasking

Data entry

Account troubleshooting

Listening skills

Education

High school diploma or GED

Tools

CRM software

MS Office / data entry

Job description

Preventive Pest Control is seeking a friendly Customer Service Representative to respond to inquiries, assist customers with scheduling, and provide an exceptional service experience. You will handle calls, emails, and in-person visits with empathy and accuracy.

Key tasks include updating account information, processing payments, coordinating pest control appointments, and sharing pricing and service details. Training on pest control products will be provided.