Customer Experience Specialist – Pest Defense

Talentify; San Antonio (TX); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid Time Off

Employee discounts

Tuition reimbursement

Stock purchase plan

Life and AD&D insurance

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in Texas to deliver a positive customer experience and support customers with scheduling and billing. The role emphasizes communication with clients, handling inquiries, and coordinating service visits using our Route Point system.

You will work in a friendly environment with opportunities for growth, competitive pay, and a benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued use of services.
• Answer questions, research problems, resolve issues, schedule services and provide pricing.
• Interact with customers by scheduling pest and builder related services using Route Point.
• Resolve invoice and billing questions and maintain customer files.

Skills

Customer service

Basic computer skills

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in Texas to deliver a positive customer experience and support customers with scheduling and billing. The role emphasizes communication with clients, handling inquiries, and coordinating service visits using our Route Point system.

You will work in a friendly environment with opportunities for growth, competitive pay, and a benefits package including medical, dental, vision, 401(k) with company match, and paid time off.