Personal Tech Advisor & Customer Experience Champion

Apple; Broomfield (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee Stock Purchase Plan

Education reimbursement

Relocation eligibility

Discounted Apple products

Job summary

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll provide a tailored customer experience, learn customer needs, and recommend relevant solutions.

You’ll stay informed about Apple’s products, services, and purchase options, and assist teammates by sharing knowledge and opportunities for ownership. This role emphasizes delivering exceptional service, maintaining accuracy, and contributing to an inclusive environment that reflects

Qualifications

• Provide excellent customer service and build product knowledge.
• Personalize solutions based on customer needs and educate customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and helping customers explore ownership opportunities.
• Maintain accuracy and follow guidance in all store tasks.
• Contribute to an inclusive environment and demonstrate Apple values daily.

Skills

Customer service

Product knowledge

Teamwork

Curiosity

Job description

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You’ll provide a tailored customer experience, learn customer needs, and recommend relevant solutions.

You’ll stay informed about Apple’s products, services, and purchase options, and assist teammates by sharing knowledge and opportunities for ownership. This role emphasizes delivering exceptional service, maintaining accuracy, and contributing to an inclusive environment that reflects