Apple Retail Specialist - Personal Tech Ownership

Apple; Atlanta (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Stock programs

Medical and dental coverage

Discounted products

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty by helping customers become owners of Apple products and services. You’ll learn and tailor recommendations to enrich customers’ lives while delivering exceptional service in a diverse, inclusive environment.

You will stay current on Apple products and purchase options, support peers with knowledge sharing, and maintain accuracy in all interactions.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays in retail.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and effectively communicate them.
• Able to work in a fast-paced environment with multiple customers.
• Team-oriented with shared accountability in a group setting.
• Curious and open to learning from others and growing.
• Trusted with sensitive or confidential information per Apple values.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Stay up to date on Apple’s products, services, and purchase options.
• Support peers by sharing knowledge and assisting with ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other store tasks including customer service and support in various areas.
• Contribute to an inclusive environment and demonstrate Apple’s inclusion values.

Skills

Apple product knowledge

Customer communication

Team collaboration

Curiosity & learning

Confidential information handling

Job description

Apple Retail is seeking a Specialist who builds brand loyalty by helping customers become owners of Apple products and services. You’ll learn and tailor recommendations to enrich customers’ lives while delivering exceptional service in a diverse, inclusive environment.

You will stay current on Apple products and purchase options, support peers with knowledge sharing, and maintain accuracy in all interactions.