Customer Experience & Tech Advisor

Apple; Bridgewater (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty by helping customers discover Apple products and services, delivering an exclusive Apple shopping experience, and personalizing recommendations to fit customer needs.

You’ll stay informed about Apple offerings, assist peers, and promote ownership opportunities while maintaining accuracy and supporting a positive, inclusive store culture.

Qualifications

• Retail or customer service experience preferred.
• Availability to work a schedule that may include nights, weekends, and holidays.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs and presenting relevant solutions.
• Stay up to date on Apple products, services, and purchase options to inform customers.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment and demonstrate Apple’s values.

Skills

Product knowledge

Customer service

Teamwork

Learning mindset

Job description

Apple Retail is seeking a Specialist who builds brand loyalty by helping customers discover Apple products and services, delivering an exclusive Apple shopping experience, and personalizing recommendations to fit customer needs.

You’ll stay informed about Apple offerings, assist peers, and promote ownership opportunities while maintaining accuracy and supporting a positive, inclusive store culture.