Customer Experience Tech Advisor

Apple; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounts on Apple products

Job summary

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You will engage customers by understanding their needs, presenting appropriate solutions, and guiding them through purchase options.

This role requires curiosity, the ability to serve multiple customers, and a commitment to inclusive, high-quality service. You will stay informed about Apple products and services, and collaborate with teammates to share knowledge and support store

Qualifications

• Knowledge of Apple products and services.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver excellent service by understanding customer needs and offering relevant Apple solutions.
• Present products and services and educate customers on purchase options.
• Stay up to date on Apple products, services, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance; perform additional tasks as needed.

Skills

Apple products knowledge

Customer service

Active listening

Team collaboration

Job description

Apple Retail is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You will engage customers by understanding their needs, presenting appropriate solutions, and guiding them through purchase options.

This role requires curiosity, the ability to serve multiple customers, and a commitment to inclusive, high-quality service. You will stay informed about Apple products and services, and collaborate with teammates to share knowledge and support store