Personal Lines Account Manager | Client Service & Retention

HUB International; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

HUB International Limited in Tampa, FL seeks a Personal Lines Service Account Manager to handle a book of insurance business with autonomy, providing high-level client service and collaboration with Producers, Account Managers and HUB colleagues to ensure retention and growth.

The role emphasizes service excellence, cross-team coordination, and ongoing professional development; travel to meet clients and industry events may be required, with strict adherence to data accuracy across systems.

Qualifications

• Excellent oral and written English communications skills.
• Superior customer service and problem-solving skills.
• Private Client Service experience preferred
• Proficient with Microsoft Office and agency management systems.
• Willingness to travel for business.
• Ability to work in a team.

Responsibilities

• Manage a book of insurance business with autonomy.
• Collaborate with Producers, Account Managers and HUB personnel on client service, marketing, and renewal.
• Oversee transactions, paperwork, and processing for assigned accounts.
• Acquire understanding of clients’ objectives and compare plans for suitability.
• Develop new business from existing accounts and assigned leads.

Skills

Customer service

English proficiency

Teamwork

Microsoft Office

Agency management systems

Travel ability

Education

High school diploma or equivalent

Tools

Agency management systems

Job description

HUB International Limited in Tampa, FL seeks a Personal Lines Service Account Manager to handle a book of insurance business with autonomy, providing high-level client service and collaboration with Producers, Account Managers and HUB colleagues to ensure retention and growth.

The role emphasizes service excellence, cross-team coordination, and ongoing professional development; travel to meet clients and industry events may be required, with strict adherence to data accuracy across systems.