Personal Lines Account Manager — Client Growth & Retention

Acrisure; Michigan; On-site; USD 40,000 - 75,000; Full time

Job summary

Acrisure is seeking a Personal Lines Account Manager to support our Client Service Center. You will manage a book of personal insurance clients, focusing on retention, renewals, and growth through consultative service and cross-selling.

This role emphasizes client success, policy servicing, and effective use of digital tools to enhance service delivery. On-site presence is expected to support collaboration.

Qualifications

• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and systems.
• Experience in personal lines insurance is preferred.

Responsibilities

• Client Relationship Management: Serve as the primary contact for assigned clients.
• Manage renewals, policy changes, and day-to-day servicing.
• Provide consultative recommendations and tailored insurance solutions.
• Identify cross-sell opportunities and drive account growth.
• Collaborate with internal teams to resolve issues and improve service.

Skills

Communication

Interpersonal

Organizational

Account management

Education

HS Diploma or equivalent

Bachelor's degree preferred

Tools

Applied Epic or similar

Job description

Acrisure is seeking a Personal Lines Account Manager to support our Client Service Center. You will manage a book of personal insurance clients, focusing on retention, renewals, and growth through consultative service and cross-selling.

This role emphasizes client success, policy servicing, and effective use of digital tools to enhance service delivery. On-site presence is expected to support collaboration.