Growth-Driven Customer Experience Coach (Paid Training)

Serenity Healthcare; Nocatee (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

401(k) retirement plan

Paid time off

Paid training and certification

Job summary

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated in an on-site setting.

The role emphasizes a supportive, welcoming environment with comprehensive paid training and a focus on personal development and wellness. Prior experience in customer-focused roles is beneficial but not required, and the company values empathy and reliability.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Char and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Education

2+ years experience

Tools

Program tools

Job description

Serenity Healthcare is seeking a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated in an on-site setting.

The role emphasizes a supportive, welcoming environment with comprehensive paid training and a focus on personal development and wellness. Prior experience in customer-focused roles is beneficial but not required, and the company values empathy and reliability.