Personal Growth & Customer Experience Coach

Serenity Healthcare; Loveland (CO); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

PTO 10 days

Paid holidays

Paid training & certification

Growth-focused environment

Job summary

Serenity Healthcare in Loveland, CO is seeking a Customer Experience Coach to guide individuals through a structured program with one-on-one support, helping them stay engaged and supported in a welcoming, organized setting.

You will be a consistent, positive presence, running sessions and using program tools to foster motivation, journaling, and progress toward personal goals. Paid training and benefits are provided.

Qualifications

• Minimum 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Job description

Serenity Healthcare in Loveland, CO is seeking a Customer Experience Coach to guide individuals through a structured program with one-on-one support, helping them stay engaged and supported in a welcoming, organized setting.

You will be a consistent, positive presence, running sessions and using program tools to foster motivation, journaling, and progress toward personal goals. Paid training and benefits are provided.