Customer Experience Coach: Growth, Training & Impact

Serenity Mental Health Centers; San Francisco (CA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

90% employer-paid medical insurance

401(k) retirement plan

10 PTO days

Job summary

Serenity Mental Health Centers is looking for a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits and achieve their personal goals. This role is ideal for candidates with backgrounds in customer service, hospitality, or education.

Coaches will provide one-on-one support, encourage participants, and maintain a positive and respectful environment. Benefits include competitive pay, employer-paid medical insurance, and 10 PTO days.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Encourage participants through positive practices.
• Maintain accurate session notes and updates.

Skills

Verbal communication skills

Written communication skills

Interpersonal skills

Patience

Empathy

Job description

Serenity Mental Health Centers is looking for a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits and achieve their personal goals. This role is ideal for candidates with backgrounds in customer service, hospitality, or education.

Coaches will provide one-on-one support, encourage participants, and maintain a positive and respectful environment. Benefits include competitive pay, employer-paid medical insurance, and 10 PTO days.