Customer-Focused Teller: Help Clients Reach Financial Goals

Citizens Bank; Edison (NJ); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Volunteer time off

Charitable donations matching

Career development

Comprehensive benefits

Job summary

Citizens Bank is seeking a part-time Teller to greet customers in the lobby, perform transactions, and demonstrate mobile app and ATM usage. You will deliver personalized service, identify customer needs, and connect clients with Bankers for follow-up opportunities.

The role emphasizes strong listening and communication skills, with a focus on problem solving, accuracy, and adherence to financial policies. Hours vary by branch, with a starting hourly rate of $21 and a range up to $25.48.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.

Responsibilities

• Greet customers in the lobby and assist with routine transactions.
• Demonstrate how to use Citizens mobile app and ATMs for simple transactions.
• Provide personalized financial advice to help customers reach goals and connect them with Bankers for next steps.
• Adhere to all financial policies, cash handling procedures, and applicable laws.

Skills

Active listening

Communication

Customer-focused

Digital literacy

Questioning and needs assessment

Problem solving

Education

High School Diploma or GED

Job description

Citizens Bank is seeking a part-time Teller to greet customers in the lobby, perform transactions, and demonstrate mobile app and ATM usage. You will deliver personalized service, identify customer needs, and connect clients with Bankers for follow-up opportunities.

The role emphasizes strong listening and communication skills, with a focus on problem solving, accuracy, and adherence to financial policies. Hours vary by branch, with a starting hourly rate of $21 and a range up to $25.48.