Client-Focused Banking Teller: Help Clients Grow

Citizens Bank; Gibsonia (Allegheny County); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community involvement

Career growth

Comprehensive benefits

Job summary

Citizens Bank is seeking friendly associates to greet customers in lobby areas and demonstrate how to use our mobile app and ATMs for simple transactions. You’ll offer personalized advice to help customers reach financial goals and connect them with Bankers for the next steps, while following all policies and cash handling requirements.

Join a team that values meaningful work, community involvement, and ongoing career development through training and advancement opportunities, with comprehensive

Qualifications

• High School diploma or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• Greet customers in lobby and assist with using mobile app or ATMs for simple transactions
• Provide personalized advice and connect customers to Bankers for next steps
• Educate customers on Citizens products and benefits and respond to questions
• Follow all financial policies, including proper cash handling and regulatory requirements

Skills

Customer service experience

Strong communication

Active listening

Problem solving

Digital payments

Cash handling

Branch hours flexibility

Education

High School diploma or GED

Job description

Citizens Bank is seeking friendly associates to greet customers in lobby areas and demonstrate how to use our mobile app and ATMs for simple transactions. You’ll offer personalized advice to help customers reach financial goals and connect them with Bankers for the next steps, while following all policies and cash handling requirements.

Join a team that values meaningful work, community involvement, and ongoing career development through training and advancement opportunities, with comprehensive