Personal Banker: Drive Customer Growth & Financial Wellness

Pittsburgh Tomorrow; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

PNC is seeking a Personal Banker to join the Retail Banking team in Lancaster, PA. Based at the Lancaster City Branch, you will cultivate relationships, drive sales, and help customers manage their financial needs through PNC solutions and technology.

You will contribute to a high-touch customer experience, collaborate with ecosystem partners, and uphold risk controls while supporting daily branch operations.

Qualifications

• Associates or equivalent degree required, plus related experience.
• Typically 3+ years of experience; in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Background checks required as per Consumer Financial Protection Bureau regulations.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities; manages the customer experience and identifies opportunities to improve financial wellbeing.
• Drives proactive sales conversations through a defined process including outbound calling, service-to-sales, teller interactions, appointment setting and lobby engagement to elevate client loyalty.
• Creates customer loyalty and grows share of wallet through a differentiated customer experience; educates customers on options for managing financial transactions using technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, exercising sound judgment within established limits and participating in branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

Job description

PNC is seeking a Personal Banker to join the Retail Banking team in Lancaster, PA. Based at the Lancaster City Branch, you will cultivate relationships, drive sales, and help customers manage their financial needs through PNC solutions and technology.

You will contribute to a high-touch customer experience, collaborate with ecosystem partners, and uphold risk controls while supporting daily branch operations.