Personal Banker: Customer Growth & Solutions Pro

PNC; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Educational assistance

Wellness program

Job summary

PNC in Lancaster, PA is seeking a Personal Banker within its Retail Banking team. The role focuses on acquiring and deepening the branch customer base, delivering proactive sales and service, and elevating client loyalty through tailored PNC solutions.

The position emphasizes customer experience, risk awareness, and collaboration with ecosystem partners to maximize wallet share, while leveraging technology to assist clients in managing financial transactions.

Qualifications

• 3+ years experience in roles related to banking or customer service.
• Associates or equivalent degree preferred; in lieu of degree, related education or certifications may be considered.
• No specific certifications required; background checks per regulatory requirements.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Improve customer financial wellbeing through tailored solutions and guidance.
• Collaborate with ecosystem partners to increase share of wallet and drive loyalty.
• Conduct lobby engagement and outbound calls to present PNC offerings and close opportunities.
• Educate customers on options for managing financial transactions using PNC technology and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC in Lancaster, PA is seeking a Personal Banker within its Retail Banking team. The role focuses on acquiring and deepening the branch customer base, delivering proactive sales and service, and elevating client loyalty through tailored PNC solutions.

The position emphasizes customer experience, risk awareness, and collaboration with ecosystem partners to maximize wallet share, while leveraging technology to assist clients in managing financial transactions.