Personal Assistant Manager (2026)

Excellence Services LLC

Atherton (CA)

On-site

USD 130,000 - 400,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid vacation, holidays, sick days

Paid meal breaks

Regular reviews & significant opportunities for career advancement

Discretionary year‑end bonus

Job summary

Excellence Services LLC is seeking a Personal Assistant Manager in Atherton, CA to manage household operations and lead a dedicated team of Personal Assistants. The role emphasizes leadership, vendor management, and estate maintenance, making it perfect for seasoned professionals eager to contribute meaningfully.

This position offers competitive compensation ranging from $130,000 to $400,000 annually, including a discretionary year-end bonus and health insurance. The successful candidate will uphold high standards of service excellence within a prestigious environment.

Qualifications

5+ years in management roles within luxury hotels, family offices, or private estates.

Responsibilities

Recruit, train, and lead a team of Personal Assistants, ensuring exceptional service.
Negotiate and manage vendor contracts, ensuring high‑quality service.
Oversee estate maintenance and implement improvements for operational efficiency.
Streamline communication with Principals and manage documentation.
Coordinate errands and transportation to prioritize high‑value needs.
Develop contingency plans for urgent requests and ensure swift handling.
Enforce rigorous confidentiality protocols and conduct regular audits.
Optimize document and data systems for secure, accessible records.

Skills

Leadership & Impact

Vendor Management

Organizational Mastery

Communication

Technological Proficiency

Problem-Solving

Confidentiality

Education

Bachelor’s degree in Hospitality Management, Property Management, Business Administration, or related field

Tools

G-suite

iPhone

MacBook

Property management tools

Job description

Location

Atherton, CA, 94027 (On-site)

Job Type

Full‑Time (40 hours/week), Hourly, Non-Exempt

Availability

Typically 9 am - 5:30 pm M-F, with availability for on‑call support as needed

Compensation

$130,000 - up to $400,000/year (DOE)
Discretionary year‑end bonus (up to 20%)
Health insurance
Paid vacation, holidays, sick days
Paid meal breaks
Regular reviews & significant opportunities for career advancement

Introduction

Join an exclusive, high‑end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment.

Duties

Team / Personnel Management

Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence.

Vendor & Supplier Management

Negotiate and manage vendor contracts, establishing long‑term partnerships to ensure high‑quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household’s standards.

Property Management

Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency.

Administration and Communication Coordination

Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G‑suite. Manage documentation, maintaining organized, secure records with regular process evaluations.

Personal Matters and Errands

Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high‑value needs. Set measurable goals for efficient, reliable service delivery.

Emergency and Flexible Support

Develop contingency plans for urgent requests, such as last‑minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling.

Confidentiality and Professional Ethics

Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household’s trust.

Document and Data Management

Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency.

Requirements

Education & Experience

Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
5+ years in management roles within luxury hotels, family offices, or private estates.

Core Competencies

Leadership & Impact: Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations.
Vendor Management: Expertise in managing complex vendor relationships with a focus on delivering value and quality.
Organizational Mastery: Superior organizational skills, able to handle multiple priorities with precision and foresight.
Communication: Strong written and verbal communication skills in English; additional languages a plus.
Technological Proficiency: Skilled with G‑suite, iPhone, MacBook, and property management tools.
Problem‑Solving: Demonstrated ability to think strategically and implement solutions to complex challenges.
Confidentiality: Strong commitment to privacy and ethical handling of sensitive matters.

Preferred Qualifications