Personal Assistant Manager (2026)

Excellence Services, LLC; Atherton (CA); On-site; USD 130,000 - 400,000; Full time

Benefits offered by this job

Health insurance

Paid vacation, holidays, sick days

Discretionary year-end bonus (up to 20%)

Paid meal breaks

Regular reviews and opportunities for advancement

Job summary

A high-end private household management company in Atherton, CA is seeking a Personal Assistant Manager to lead household operations. The role involves team management, vendor negotiation, and overseeing estate maintenance. Ideal candidates should have a bachelor's degree and over 5 years in luxury management roles. The position offers a competitive salary up to $400,000, along with bonuses and comprehensive benefits. Join a dynamic team dedicated to excellence in service and operations.

Qualifications

• Bachelor’s degree or higher; preferred in related fields.
• 5+ years in management roles within luxury hotels, family offices, or private estates.

Responsibilities

• Recruit, train, and lead a team of Personal Assistants.
• Negotiate and manage vendor contracts.
• Oversee estate maintenance through inspections.
• Streamline communication with Principals.
• Coordinate errands and transportation.
• Develop contingency plans for urgent requests.
• Enforce confidentiality protocols and conduct audits.
• Optimize document and data management systems.

Skills

Leadership & Impact

Vendor Management

Organizational Mastery

Communication

Technological Proficiency

Problem-Solving

Confidentiality

Education

Bachelor’s degree in Hospitality Management, Property Management, Business Administration, or related field

Tools

G-suite

iPhone

MacBook

Property management tools

Job description

Location: Atherton, CA, 94027 (On-site)
Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt
Availability: Typically 9 am – 5:30 pm M‑F, with availability for on‑call support as needed.

Compensation

• $130,000 – up to $400,000 per year (DOE)
• Discretionary year‑end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, sick days
• Paid meal breaks
• Regular reviews & significant opportunities for career advancement

Introduction

Join an exclusive, high‑end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will shape a culture of excellence, set the bar for service, and deliver tangible impact to an elite clientele.

Duties

Team / Personnel Management

• Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service.
• Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence.

Vendor & Supplier Management

• Negotiate and manage vendor contracts, establishing long‑term partnerships to ensure high‑quality service.
• Monitor performance against clear targets, optimizing costs and refining processes.

Property Management

• Oversee estate maintenance through scheduled inspections and predictive maintenance plans.
• Track upkeep milestones and implement improvements for operational efficiency.

Administration And Communication Coordination

• Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G‑suite.
• Manage documentation, maintaining organized, secure records with regular process evaluations.

Personal Matters And Errands

• Coordinate errands and transportation, automating routine tasks to prioritize high‑value needs.
• Set measurable goals for efficient, reliable service delivery.

Emergency And Flexible Support

• Develop contingency plans for urgent requests, such as last‑minute travel or event changes.
• Establish response benchmarks to ensure swift, systematic handling.

Confidentiality And Professional Ethics

• Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information.
• Train staff on ethical standards to uphold the household’s trust.

Document And Data Management

• Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records.
• Implement process improvements to ensure accuracy and efficiency.

Requirements

Education & Experience

• Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
• 5+ years in management roles within luxury hotels, family offices, or private estates.

Core Competencies

• Leadership & Impact: Proven ability to lead teams, optimize performance, and inspire service excellence.
• Vendor Management: Expertise in managing complex vendor relationships, delivering value and quality.
• Organizational Mastery: Superior organizational skills, handling multiple priorities with precision.
• Communication: Strong written and verbal communication skills in English; additional languages a plus.
• Technological Proficiency: Skilled with G‑suite, iPhone, MacBook, and property management tools.
• Problem‑Solving: Demonstrated ability to think strategically and implement solutions to complex challenges.
• Confidentiality: Strong commitment to privacy and ethical handling of sensitive matters.

Preferred Qualifications

• Experience in high‑end service environments or event management.
• Familiarity with global operations or cross‑cultural teams.

Core Values

• Principals’ First: Unwavering commitment to meeting the needs of our principals.
• Learn from Mistakes: Ability to learn, take accountability, and grow.
• Conscientiousness: Diligence in performing tasks with precision and care.
• Dedication: Deep commitment to role, team, and organization.
• Accountability: Ownership of responsibilities with thorough attention to detail.
• Independence: Proactive problem‑solver with a drive for continuous improvement.
• Resilience: Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude.

Why Join Us?

• Elite Environment: Lead operations in a luxurious estate, serving a distinguished clientele.
• Strategic Impact: Shape the success of a prestigious household through innovative leadership.
• Career Growth: Access tailored training and advancement opportunities.
• Innovative Tools: Leverage cutting‑edge systems for seamless operations.
• Competitive Rewards: Top‑tier salary, performance bonuses, and comprehensive benefits.
• Collaborative Culture: Thrive in a supportive team that values your contributions.